Team
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| Member | Role | ||||
|---|---|---|---|---|---|
| Loading… | |||||
Role Permissions
Admin
- ✓ All agent permissions
- ✓ Manage team + roles
- ✓ Agent config + settings
- ✓ KB upload + delete
Agent
- ✓ Inbox + conversations
- ✓ Ticket management
- ✓ Analytics (read)
- ✗ Settings + billing
Viewer
- ✓ View inbox (read-only)
- ✓ View tickets (read-only)
- ✓ Analytics (read)
- ✗ Send messages